Job Description
Are you ready to kickstart your career with an immediate start? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our thriving team in Washington. We pride ourselves on delivering top-tier support to our clients and are looking for individuals who excel in communication and problem-solving. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled efficiently and professionally.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone and email with a focus on first-contact resolution.
- Provide accurate information regarding products, services, and account details to ensure customer satisfaction.
- Document all customer interactions and transactions accurately within our CRM system.
- Collaborate with the technical support team to resolve complex customer issues and escalate them appropriately.
- Identify opportunities to upsell or cross-sell products based on customer needs and account history.
- Maintain a professional and positive demeanor while de-escalating difficult situations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and standard software (Microsoft Office Suite).
- Ability to work flexible shifts, including evenings, weekends, and holidays.