Job Description
Join our dynamic team at Customer First Solutions as a Part-Time Customer Service Representative in vibrant New Orleans! We're seeking empathetic individuals to deliver exceptional support experiences while enjoying flexible scheduling and immediate onboarding. This role offers a competitive hourly wage, comprehensive training, and the opportunity to make a real impact in our clients' lives. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call quality and resolution targets
- Identify opportunities to improve customer experiences and service workflows
- Maintain detailed records of customer interactions and transactions
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-centric mindset