Job Description
Join our dynamic hiring event for part-time Customer Service Representatives in Raleigh, NC! We're seeking energetic professionals to deliver exceptional support to our diverse client base. This role offers flexible hours, competitive compensation, and growth opportunities within a supportive team environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure client satisfaction through clear communication and problem-solving. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
- Provide feedback to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM systems
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality