Job Description
Immediate Start: Join Our Award-Winning Customer Service Team in San Diego!
Are you a people person with exceptional communication skills? ClientFirst Solutions is seeking dynamic Part-Time Customer Service Representatives to deliver outstanding support to our diverse clientele. This flexible role offers the perfect opportunity to launch your career in customer service while making a tangible impact.
Why You'll Love Working With Us:
- Competitive hourly pay with performance-based incentives
- Comprehensive paid training program
- Flexible scheduling options (evenings/weekends available)
- Career advancement opportunities
- Positive, collaborative team culture
We're also hiring in New York! Apply now for either location.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining confidentiality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (response time, CSAT, resolution rate)
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends