Job Description
Join our award-winning customer care team in Portland, Oregon! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences to our clients. This role offers flexible scheduling and opportunities for growth within a dynamic, supportive environment. Our hiring event on October 28th provides immediate interviews for qualified candidates. If you thrive in fast-paced settings and love helping people, this is your chance to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset