Job Description
Join Delta Support Solutions as a Part-Time Customer Service Representative and make an immediate impact in one of America's most vibrant cities! We're seeking dynamic individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and comprehensive training in a collaborative environment. Perfect for students, career-changers, or those seeking supplemental income. Start your rewarding customer service journey today!
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and proprietary tools
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product and process training
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in BPO or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Type 40+ WPM with strong computer navigation
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure and problem-solving mindset
- Authorized to work in the US with reliable transportation