Job Description
Join Tampa Bay Connect Solutions as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts while serving our Tampa-area clients. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our dynamic team. Special hiring event in New York on November 15th! Meet our recruiters and interview on-site. Apply today to start your rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with support teams to resolve complex cases
- Adhere to company policies while maintaining service standards
- Participate in weekend shift rotations (Sat/Sun 8AM-6PM)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local market
- Proficiency with CRM software and Microsoft Office Suite
- Strong communication skills with clear, professional demeanor
- Ability to multitask in fast-paced weekend environment
- Flexibility to work weekends and holidays as needed
- Valid Florida driver's license (if occasional travel required)