Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our diverse clientele in Oakland. This role offers flexible scheduling, comprehensive training, and growth opportunities within a dynamic tech-forward environment. Perfect for students, career-changers, or those seeking work-life balance. Apply today to become part of our innovative customer-centric culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining quality standards
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed KPIs for resolution time, customer satisfaction (CSAT), and first-contact resolution
- Participate in cross-departmental initiatives to improve customer workflows
- Contribute to process improvements through regular feedback sessions
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional active listening and de-escalation skills
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving with analytical mindset
- High school diploma or equivalent; college degree preferred
- Fluent English with clear communication (Spanish bilingual a plus)
- Available for flexible shifts including weekends/evenings