Job Description
Join our award-winning customer service team in Charlotte! ConnectCare Solutions is seeking compassionate and motivated Part-Time Customer Service Representatives to deliver exceptional support to our clients. We provide comprehensive paid training to ensure your success. Enjoy a flexible schedule with opportunities for growth in a supportive environment. If you thrive in helping others and want to build a rewarding career, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for call quality and resolution time
- Actively participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months of customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid North Carolina work authorization