Job Description
Join our award-winning team at CustomerFirst Solutions as a Local Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional support to our Bay Area clients. This is your chance to launch a fulfilling career with immediate start opportunities in San Jose's thriving tech hub. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing product training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Spanish fluency a significant plus
- Available for flexible shifts including weekends
- Valid California driver's license (if field visits required)