Job Description
Join our award-winning team as a Part-Time Customer Service Representative and become the voice of excellence for top-tier clients. We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling and immediate onboarding. Perfect for students, parents, or career-changers seeking work-life balance in the vibrant heart of New Orleans.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet performance metrics including quality scores, resolution rates, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to multitask and manage time effectively in fast-paced settings
- Strong problem-solving aptitude with a customer-first mindset
- Availability to work flexible shifts including evenings and weekends