Job Description
Join our award-winning team as a Local Customer Service Representative in Milwaukee, WI! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy paid training, competitive benefits, and a collaborative environment. No experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in continuous training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Customer service mindset with a passion for helping others
- Must pass background check and drug screening