Job Description
Join Omaha Solutions Inc. as a Night Shift Customer Service Representative and launch your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support during our overnight hours (10 PM - 6 AM). Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for night owls seeking stability and growth opportunities in Omaha's thriving business district.
What We Offer:
• 4-week paid training program
• Competitive hourly wages + performance bonuses
• Comprehensive benefits package (medical/dental/vision)
• 401(k) with company match
• Tuition reimbursement for career advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document interactions in CRM system with 100% accuracy
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Escalate complex issues to Tier 2 support when necessary
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Availability for night shift (10 PM - 6 AM) weekends required
- Proficiency with Microsoft Office and CRM tools
- Exceptional problem-solving and communication skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Passion for helping customers