Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional experiences to our valued clients. This immediate-start opportunity offers flexible hours while making a tangible impact in a fast-paced environment. We're seeking passionate communicators who thrive in problem-solving and building customer relationships.
What We Offer:
- Competitive hourly pay + performance incentives
- Comprehensive training program
- Flexible scheduling options
- Modern, collaborative workspace
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in high-volume settings
- Empathetic problem-solving approach
- Flexible availability including weekends
- Background check required