Job Description
Join ConnectLocal Support as a Customer Service Representative and become the voice of our community! We're seeking compassionate individuals to deliver exceptional service to Oakland residents while launching a rewarding career with paid training. Enjoy flexible scheduling, competitive compensation, and opportunities for advancement in a supportive environment. No prior experience required – we'll equip you with all the tools to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues for local clients
- Maintain accurate records in our CRM system and document all interactions
- Collaborate with team members to ensure consistent service quality
- Identify opportunities to improve customer experience and suggest solutions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic proficiency with Microsoft Office Suite
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Availability to work evenings/weekends as needed