Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Washington DC! We're seeking empathetic communicators to deliver exceptional client experiences. With immediate start opportunities and competitive pay, this role is perfect for individuals seeking flexible hours while making a real impact. Enjoy comprehensive training, a supportive team environment, and career advancement potential in a rapidly growing company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and urgency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex customer problems
- Upsell products/services when appropriate based on customer needs
- Maintain 95%+ customer satisfaction score and first-call resolution metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a major plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask while maintaining composure under pressure
- Flexible availability including evenings, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- Basic computer literacy with 45+ WPM typing speed