Job Description
Join our dynamic team at ConnectSphere Solutions for an exclusive night shift call center hiring event in San Francisco! We're seeking passionate individuals to deliver exceptional customer experiences during evening hours. This position offers competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment. Event Details: October 15, 2023 | 5:00 PM - 8:00 PM | 250 Mission Street, San Francisco. Bring your resume and enthusiasm to interview on the spot!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 40+ WPM with accuracy
- Comfortable working flexible night shifts (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Problem-solving mindset with attention to detail
- Must pass background check and drug screening