Job Description
Join our dynamic Columbus team as a Part-Time Customer Service Representative and become the voice of our local community! We're seeking friendly, tech-savvy individuals to deliver exceptional support to Ohio residents. With immediate start opportunities, you'll work flexible hours while making a tangible impact. Our collaborative environment offers paid training and career growth paths. Help us redefine customer service excellence right here in the heart of Ohio!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Columbus-area customers
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with local teams to escalate complex issues efficiently
- Proactively identify opportunities to enhance customer satisfaction
- Maintain knowledge of Ohio-specific services and regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional roles
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available for flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities