Job Description
Join our dynamic team as a Weekend Shift Customer Service Representative in Seattle, WA! We're seeking enthusiastic professionals to deliver exceptional support to our valued clients. This full-time position offers competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern, collaborative environment where your skills make a real difference.
What We Offer:
- Competitive hourly rate ($18.50-$24.00)
- Comprehensive health benefits
- 401(k) with company match
- Paid training and career development
- Work-life balance with weekend schedule
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday 8am-8pm)
- Typing speed: 35+ WPM
- Pass background check and drug screening