Job Description
Join our award-winning customer service team in Nashville and become the voice of our brand! We're seeking passionate part-time professionals to deliver exceptional support experiences. Enjoy flexible scheduling, competitive pay, and comprehensive training in a dynamic environment where your growth matters.
Why Join Us? • 20-30 hour weekly shifts • Paid training & certifications • Health & wellness benefits • Career advancement opportunities • Vibrant downtown Nashville location
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and productivity
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a service-first mindset
- U.S. work authorization required