Job Description
Join our dynamic team as a Part-Time Customer Service Representative at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. This role offers immediate start and flexible hours perfect for students or professionals seeking work-life balance. You'll be the first point of contact for our valued clients, resolving inquiries with professionalism and empathy while contributing to our company's growth.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with efficiency and courtesy
- Resolve product inquiries, billing issues, and service complaints using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution times
- Proactively identify upsell opportunities for additional services
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask and adapt to changing priorities
- Available to work flexible shifts including evenings/weekends
- Must pass background check and drug screening