Job Description
Join our award-winning team at Apex Solutions Group and kickstart your career in customer service! We're seeking enthusiastic Part-Time Customer Service Representatives in Charlotte, NC to deliver exceptional support to our clients. No experience required – we provide comprehensive paid training to set you up for success. Enjoy flexible schedules, competitive pay, and a supportive environment where your growth is our priority. Apply today and become part of Charlotte's top-rated call center team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries efficiently using CRM software and knowledge base
- Document interactions accurately in case management systems
- Collaborate with team members to address complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear articulation
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte office location
- Flexible availability including evenings/weekends
- Previous customer service experience preferred but not required