Job Description
Join our dynamic customer support team at Apex Solutions Inc., where we empower exceptional experiences for global clients. We're seeking passionate Part-Time Customer Service Representatives to deliver world-class support immediately from our Los Angeles hub. Enjoy flexible scheduling, comprehensive training, and a collaborative environment focused on growth and recognition.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics (e.g., CSAT, FCR)
- Contribute to process improvement initiatives
- Maintain in-depth knowledge of products/services
- Support cross-functional projects as needed
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Available for flexible shifts including weekends
- Authorized to work in the US