Job Description
Join ClientFirst Solutions' elite customer experience team! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support at our upcoming Georgia hiring event. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement in a supportive, award-winning environment. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with support teams to resolve complex customer concerns
- Contribute to process improvement initiatives
- Meet/exceed performance metrics for satisfaction and resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work 20-30 hours/week (evenings/weekends required)
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the US