Job Description
Join our award-winning team as an Immediate Start Customer Service Representative in Charlotte, NC! We're seeking energetic individuals to deliver exceptional customer experiences through phone, email, and chat support. Enjoy flexible scheduling, competitive pay, and comprehensive training designed to accelerate your career growth.
Our commitment to employee development includes performance-based bonuses, advancement opportunities, and a dynamic team environment. Perfect for students, career changers, or those seeking supplemental income with no prior experience required.
Responsibilities
- Handle inbound customer inquiries via phone, email, and digital channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Valid North Carolina work authorization