Job Description
Join Our Award-Winning Customer Team in Washington & Florida!
Nexus Solutions Inc. is seeking passionate Customer Service Representatives to join our remote team across Washington and Florida. This part-time role offers flexible scheduling and the opportunity to make a real impact on customer satisfaction. As a key member of our support family, you'll resolve inquiries, build relationships, and grow your career with industry-leading training. Our next hiring event is on October 15th! Enjoy competitive pay, comprehensive benefits (even for part-timers), and a vibrant remote work culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and warranty claims accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work flexible schedules (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Authorized to work in the US