Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. and become the voice of innovation! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support in a dynamic, tech-forward environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth in one of America's most vibrant cities. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts (including weekends)
- Authorized to work in the US