Job Description
Join our award-winning team as a Call Center Representative with paid training! We're urgently hiring motivated individuals in Fort Worth, TX to deliver exceptional customer experiences. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and growth opportunities within our supportive environment.
At CustomerConnect Solutions, we invest in our people. Our 4-week paid training program equips you with the skills needed to succeed, from CRM software mastery to conflict resolution. Benefit from health insurance, performance bonuses, and a vibrant team culture focused on recognition and advancement.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing using CRM systems
- Meet performance metrics: 25+ calls/day, 90%+ customer satisfaction
- Document interactions accurately and maintain confidential customer records
- Collaborate with team leads to escalate complex issues and improve processes
- Adhere to compliance protocols including FDCPA and company policies
- Participate in ongoing coaching sessions to enhance service quality
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts (evenings/weekends as needed)
- Positive attitude and problem-solving mindset
- U.S. work authorization and clean background check
- Experience in customer service or call centers is a plus but not required