Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the voice of excellence for our clients! We're seeking empathetic individuals to deliver exceptional support in a dynamic, fast-paced environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth within our award-winning team. Immediate start available – perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities for process improvements and share feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in high-pressure situations
- Available 20-30 hours/week with evening/weekend flexibility