Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to our diverse client base. This role offers flexible scheduling, comprehensive training, and growth opportunities within a supportive environment. Perfect for students, career-changers, or those seeking work-life balance. Enjoy competitive pay, health benefits (for qualifying hours), and a vibrant downtown Oakland workplace. Our next hiring event is October 15th – don't miss your chance to start a rewarding career in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues and escalate appropriately
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge
- Support special projects during peak seasons
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills in English
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings with empathy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Valid CA driver's license for occasional off-site events