Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for Weekend Call Center Agents in Jacksonville, FL. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth matters. This role offers stability with weekend shifts (Sat-Sun) and opportunities for advancement. Bring your passion for helping others and let us invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions accurately in compliance with company standards
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training programs for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability for weekend shifts (6 AM - 10 PM)
- Proven problem-solving abilities under pressure
- Positive attitude with a service-first mindset