Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're seeking dedicated professionals to deliver exceptional support during weekend shifts in Sacramento, CA. This is your chance to make a real impact while enjoying competitive pay and comprehensive benefits. Our hiring event on October 15th offers on-the-spot interviews and same-day offers for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for resolution time and customer satisfaction
- Collaborate with cross-functional teams to improve service quality
- Participate in weekend training and development sessions
- Uphold company standards for data security and privacy
Qualifications
- 2+ years of customer service experience in a BPO or contact center
- Proven track record of meeting/exceeding performance metrics
- Exceptional communication skills with clear articulation
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to work independently in a fast-paced weekend environment
- High school diploma or equivalent; college degree a plus
- Flexibility to work Saturdays, Sundays, and holidays as needed