Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Atlanta! We're hosting a exclusive hiring event for passionate individuals eager to deliver exceptional local support. This role offers flexible hours, competitive pay, and opportunities for growth within a dynamic community-focused organization.
As a key member of our customer experience team, you'll be the first point of contact for Atlanta residents, resolving inquiries with empathy and professionalism. Enjoy a supportive work environment with comprehensive training and performance incentives.
Responsibilities
- Handle inbound/outbound customer calls and digital communications for Atlanta-based clients
- Resolve billing, service, and product inquiries using CRM systems
- Document interactions accurately in customer databases
- Collaborate with local teams to escalate complex issues
- Meet/exceed service quality metrics and satisfaction targets
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Georgia driver's license (if field visits required)