Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional experiences to clients across North America. This remote-friendly role offers immediate start opportunities for motivated individuals seeking flexible hours in Los Angeles. As a key ambassador for our brand, you'll resolve inquiries with empathy and efficiency while contributing to our award-winning customer satisfaction metrics. We provide comprehensive training and a supportive environment to accelerate your growth in the customer service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with technical teams to escalate complex problems effectively
- Meet or exceed monthly KPIs for resolution time and customer satisfaction
- Participate in weekly coaching sessions to enhance service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience in B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving abilities with a solution-oriented mindset
- Available to work evenings/weekends based on business needs