Job Description
Join our award-winning team at North Carolina Customer Solutions! We're hosting an exclusive hiring event for passionate individuals to deliver exceptional customer experiences. As a Part-Time Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy flexible scheduling, competitive pay, and comprehensive training. Apply now to secure your spot at our in-person hiring event on October 15th!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in a call center or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- Available to work evenings/weekends (20-30 hrs/week)
- Positive attitude with a customer-first mindset