Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting a hiring event for passionate Part-Time Customer Service Representatives in Albuquerque, NM. This role offers flexible scheduling, comprehensive training, and the opportunity to make a real impact. Our modern downtown office features collaborative workspaces and a supportive culture focused on growth and recognition.
As a key member of our client experience team, you'll resolve inquiries efficiently while maintaining our industry-leading satisfaction scores. We provide all necessary tools and ongoing development opportunities to help you excel. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and account modifications with accuracy
- Document interactions and maintain detailed case records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics (20+ cases/day)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends (20-30 hrs/week)
- Valid government-issued photo ID and reliable transportation