Job Description
Are you ready to start a rewarding career with flexible hours? Apex Support Solutions is currently hosting a Hiring Event for dynamic individuals looking to join our growing team in Dallas, Texas. We are looking for passionate Customer Service Representatives to handle inbound and outbound calls.
Whether you are looking for a side hustle or a full-time career, we offer competitive pay, paid training, and a supportive work environment. Join us today and take the next step in your professional journey!
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document customer interactions and account information into our CRM system.
- Process orders, returns, and refunds according to company policy.
- Collaborate with team leads to improve service quality and customer satisfaction.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Previous call center or customer service experience is a plus but not required.
- Must possess excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable internet connection is required for remote/on-site hybrid roles.
- Ability to pass a background check and drug screen.