Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting a exclusive hiring event for passionate individuals seeking flexible part-time opportunities in the heart of New York. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to diverse clients while enjoying competitive pay and comprehensive training. This role offers remote options and growth potential into senior positions.
Why Join Us?
• Industry-leading compensation
• Flexible scheduling (evenings/weekends available)
• Paid training and certifications
• Health benefits for part-time staff
• Collaborative, inclusive culture
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries, product issues, and service complaints
- Document cases accurately in CRM systems with 98% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in quarterly product knowledge workshops
- Maintain 99% attendance for scheduled shifts
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Typing speed: 40+ WPM with 95% accuracy
- Fluent in English (Spanish bilingual a plus)
- Available to work evenings/weekends (15-25 hrs/week)
- Pass background check and drug screening
- Valid work authorization (US citizen or Green Card)