Job Description
Join our award-winning customer support team at Customer Connect Solutions! We're seeking passionate individuals for our upcoming hiring event to deliver exceptional service to our tech clients. This part-time role offers flexible scheduling, competitive pay, and growth opportunities within a dynamic environment. If you thrive in fast-paced settings and love helping others, apply today!
Why Join Us?
• Comprehensive training program
• Health benefits for part-time employees
• Employee discounts on tech products
• Modern, collaborative workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and troubleshoot product problems
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Proactively identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Availability for evening/weekend shifts (25-30 hrs/week)