Job Description
Join our award-winning customer service team at Pacific Northwest Support Solutions! We're hosting an exclusive hiring event for passionate individuals to deliver exceptional customer experiences in a dynamic, collaborative environment. This part-time opportunity offers flexible scheduling, comprehensive training, and career growth potential within our expanding Portland operations.
Why Join Us?
- Competitive hourly pay with performance incentives
- Comprehensive paid training program
- Health benefits (part-time eligible)
- Employee discounts on local services
- Modern downtown Portland workspace with transit access
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical issues using CRM systems
- Process orders and service requests with 95% accuracy
- Document interactions in Salesforce database
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly customer satisfaction targets
- Participate in weekly team performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent communication skills in English (Spanish bilingual a plus)
- Available to work evenings/weekends (20-30 hrs/week)
- Positive attitude and problem-solving mindset