Job Description
Join our dynamic team at Global Support Solutions for an exclusive hiring event targeting passionate individuals seeking part-time Customer Service Representative roles in Dallas! We're expanding our support force and invite motivated candidates to explore flexible opportunities with competitive compensation and growth potential. As a key player in our client experience team, you'll deliver exceptional service while building valuable skills in a fast-paced environment. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve escalated cases
- Meet daily performance metrics for quality and speed
- Identify upsell opportunities for service enhancements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Proficient with Microsoft Office suite
- Ability to multitask in fast-paced settings
- Empathy and patience when handling customer concerns
- Reliable transportation to Dallas event location
- Availability to work evenings/weekends (20-30 hrs/week)
- Positive attitude with problem-solving mindset