Job Description
Join our award-winning customer experience team in Charlotte! We're hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across North Carolina. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth within our Fortune 500 company. Bring your problem-solving skills and empathy – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution
- Document interactions accurately in Salesforce and maintain detailed case notes
- Proactively identify upsell opportunities based on customer needs and company offerings
- Participate in weekly performance reviews and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced settings while maintaining composure
- Available to work evenings/weekends (20-30 hours/week)
- Passion for helping others and commitment to exceeding customer expectations