Job Description
Join Our Hiring Event!
Are you ready to start a rewarding career in customer service? Apex Support Solutions is currently holding a hiring event in Philadelphia and we are looking for enthusiastic individuals to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring they have a seamless and positive experience.
Why Apply?
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: We offer part-time shifts designed to fit your lifestyle.
- Paid Training: Comprehensive on-the-job training to help you succeed.
- Growth Opportunities: Clear pathways for advancement within the company.
Don't miss this opportunity to work in a professional, high-converting environment.
Responsibilities
- Answer inbound customer inquiries via phone and email with a focus on quality and speed.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process orders, returns, and account updates accurately using CRM software.
- Document customer interactions and feedback in the company database.
- Escalate complex issues to the appropriate department or supervisor.
- Collaborate with team members to meet daily and weekly performance targets.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to remain calm and composed under pressure.
- Must be available to work part-time hours, including evenings and weekends.