Job Description
Join our dynamic team at ClientFirst Solutions as a Part-Time Customer Service Representative! We're hosting an exclusive Hiring Event in Charlotte, NC to find passionate individuals who thrive in customer-facing roles. This is your opportunity to make a real impact while enjoying flexible scheduling and competitive pay. As a trusted partner to leading brands, we pride ourselves on delivering exceptional customer experiences through empathy, efficiency, and innovation.
Our ideal candidate will be the voice of our brand, resolving inquiries with professionalism and enthusiasm. This position offers comprehensive training, a supportive team environment, and the chance to grow your career in customer experience. Don't miss this chance to join a company that values its people and invests in their success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with speed and precision
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in customer databases while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including quality scores, resolution times, and CSAT
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2C or B2B environments
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital and voice channels
- Flexibility to work evenings/weekends based on business needs
- Positive attitude and resilience in high-pressure situations