Job Description
Join our award-winning customer support team and make an immediate impact! CustomerFirst Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our clients in the Pacific Northwest. This is your chance to launch your career with a company that values growth, innovation, and work-life balance. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and payment adjustments while maintaining accuracy
- Document customer interactions in Salesforce and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs including first-contact resolution and customer satisfaction scores
Qualifications
- Minimum 6 months customer service experience in high-volume environment
- Exceptional communication skills with clear, articulate verbal/written abilities
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings/weekends based on business needs