Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate Customer Service Representatives for part-time positions in Jacksonville, FL. Enjoy flexible scheduling, competitive pay, and comprehensive training in a supportive environment. Help us deliver exceptional experiences to clients across Georgia and beyond.
Why Choose Us?
- Immediate start opportunities
- Competitive hourly pay plus performance incentives
- Flexible scheduling (evenings/weekends available)
- Full benefits for part-time staff (health/dental/vision)
- Career advancement pathways
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Support Georgia-based clients during peak hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including weekends/holidays
- Basic technical troubleshooting knowledge
- Valid US work authorization