Job Description
Are you a proactive problem solver with a passion for helping others? Apex Support Solutions is expanding our dynamic team and is looking for a highly motivated Part-Time Customer Service Representative to join us in the Jacksonville, FL / North Carolina area.
We pride ourselves on delivering exceptional service, and we need someone just like you to represent our brand with professionalism and empathy. This is a fantastic opportunity for those seeking a flexible schedule with an Immediate Start.
Why Join Our Team?
- Flexible Schedule: Enjoy the work-life balance of a part-time role tailored to your needs.
- Immediate Hiring: Start making an impact from day one.
- Competitive Pay: Earn between $16.00 and $20.00 per hour depending on experience.
We are looking for individuals who are reliable, energetic, and ready to provide top-tier support to our valued clients.
Responsibilities
- Resolve Inquiries: Handle incoming customer calls, emails, and chats professionally to resolve issues and answer questions.
- Product Support: Provide accurate information regarding our products and services to ensure customer satisfaction.
- Order Management: Process orders, returns, and exchanges efficiently while maintaining data accuracy.
- Record Keeping: Document all customer interactions and feedback in the CRM system for future reference.
- Problem Solving: Identify customer needs and escalate complex issues to the appropriate supervisor when necessary.
- Adherence: Follow company policies and procedures to ensure a seamless customer experience.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: Previous experience in customer service or a related field is a plus but not mandatory for entry-level candidates.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Technical Skills: Proficiency with computers, including typing speed of 40+ WPM and basic MS Office skills.
- Reliability: Ability to work a part-time schedule and demonstrate punctuality.
- Adaptability: Ability to remain calm and professional under pressure.