Job Description
Join Phoenix Connect Solutions as an Entry-Level Chat Support Agent and kickstart your career in customer service! We're seeking enthusiastic individuals to deliver exceptional support via live chat while working remotely from Virginia. No experience required – we provide comprehensive training and a supportive team environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic tech company.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues and product questions using knowledge bases
- Maintain detailed documentation of customer interactions
- Collaborate with senior agents to escalate complex cases
- Adhere to service level agreements and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills
- Ability to type 50+ WPM with high accuracy
- Basic computer proficiency and internet reliability
- Strong problem-solving and multitasking abilities
- Customer service mindset with empathy and patience
- Must be located in Virginia (remote work)