Job Description
Are you looking for a rewarding opportunity with immediate start availability? Apex Support Solutions is seeking a dynamic Call Center Representative to join our weekend shift team in Fresno, CA. We pride ourselves on delivering exceptional customer service and are looking for individuals who thrive in a fast-paced environment.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Weekend Flexibility: Enjoy your weekdays off with competitive weekend rates.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently.
- Process orders, returns, and account updates accurately.
- Document all interactions and account details in the CRM system.
- Collaborate with team leads to improve service quality metrics.
- Identify opportunities to upsell products and services.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a call center or customer service role is preferred but not required.
- Excellent verbal communication and active listening skills.
- Must be available to work weekends (Saturday and Sunday).
- Proficient with computer systems and basic office software.
- A positive attitude and a strong desire to help customers succeed.