Job Description
Launch Your Career with Paid Training
Are you looking for a stable, rewarding career in customer support? Apex Customer Solutions is currently hiring Chat Support Representatives for our night shift team in Columbus, Ohio. We are looking for self-motivated individuals who are ready to learn and grow with a leading industry provider.
What We Offer
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: Full paid training program to ensure your success.
- Flexible Schedule: Dedicated night shift opportunities for work-life balance.
- Growth Opportunities: Clear pathways for advancement within the company.
Job Overview
As a Chat Support Representative, you will be the first point of contact for our clients. You will use our proprietary chat platform to resolve inquiries, troubleshoot technical issues, and provide exceptional service.
Responsibilities
- Engage with customers via live chat in a professional, friendly, and empathetic tone.
- Resolve customer issues and questions efficiently with minimal supervision.
- Document customer interactions and technical details in the CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with the technical team to resolve complex escalations.
- Maintain a high Customer Satisfaction (CSAT) score and adhere to quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Must have a reliable high-speed internet connection and a quiet workspace.
- Minimum typing speed of 40 WPM.
- Excellent written communication skills in English.
- Ability to work independently during night shifts (10:00 PM - 6:00 AM).
- Previous customer service experience is preferred but not required for this entry-level role.